Returns & Exchanges

At CUCKOO Australia, we are committed to providing high-quality home appliances and offer a 30-day return policy to ensure your complete satisfaction with every purchase. If you are not entirely happy with your product, we provide a streamlined process for exchanges or refunds on items in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all accessories, manuals, and internal components are included to avoid restocking fees.

• 3.
  Ship the Product

  Affix the provided shipping label or send the package to our Victorian distribution center using a tracked postal service for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.